For customers booking from the United Kingdom · Effective 31 October 2026
These terms apply to every booking made on jadansafaris.co.uk for safari packages, tour guides and vehicle hire. Your contract is with Jadan Safaris Ltd, Westlands, Nairobi, Kenya ("we", "us"). Please read these terms, the Cancellation Policy and our Privacy Notice before you book. You'll be asked to confirm you agree at checkout.
The person making the booking ("lead traveller") must be 18 or over and confirms they are authorised to accept these terms for everyone named on the booking.
Where we combine two or more different travel services for the same trip, such as accommodation with transport, vehicle hire or a guided tour, that is a package under the Package Travel and Linked Travel Arrangements Regulations 2018. As organiser, we are fully responsible for delivering every travel service in your package properly. Your key rights are:
Read the full Regulations at legislation.gov.uk. A single guide booking or a single vehicle hire on its own is not a package, but these terms still apply to it.
Flights are not included in any of our packages, so our packages are not ATOL protected. If you book flights separately, your flight protection depends on the airline or travel agent you book with. Please check this when you book.
A binding contract exists when you have submitted your booking, your deposit or full payment has been received, and we have emailed you a booking confirmation with a reference (format JDN-YYYY-XXXXXX). If we cannot confirm your chosen dates, we will offer alternatives or refund you in full.
Please check your confirmation carefully. Names must match passports exactly. Tell us within 48 hours if anything is wrong.
Each package page lists what is included. Unless stated otherwise, prices are per person and do not include international flights, visas and entry fees, travel insurance, tips and personal expenses, or anything not listed as included.
If we make an obvious error in a price, we will tell you as soon as we can. You can then accept the correct price or cancel with a full refund.
Price changes after booking. We may only increase the price of a package to reflect changes in fuel costs, government taxes or fees (such as national park and conservation fees), or exchange rates affecting the package. We will give you notice at least 20 days before departure, with an explanation and calculation. If the increase is more than 8% of the total price, you may cancel for a full refund. If these costs fall, we will pass on the reduction, less our reasonable administrative costs.
Card payments are processed securely by Pesapal. If the balance is not paid on time, we will remind you, then may treat the booking as cancelled by you and apply the charges in our Cancellation Policy.
The 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to accommodation, transport, car hire or leisure services provided on a specific date or within a specific period (regulation 28(1)(b)). If you cancel, our Cancellation Policy applies instead.
We will try to help if you want to change your booking. Date changes and amendment fees are set out in the Cancellation Policy. You may transfer a package to someone who meets all the conditions of the trip, provided you tell us in writing at least 7 days before departure. You and the new traveller are jointly responsible for paying any balance and the reasonable costs of the transfer, which we will tell you in advance.
Safari itineraries sometimes need small adjustments, for example a different but equivalent camp or a changed game-drive route. We will tell you about minor changes as soon as we can.
If we need to make a significant change to the main characteristics of your package, or to cancel it, we will tell you without undue delay and you may choose to:
Where we cancel, or you cancel because of a significant change, we will also pay compensation, unless the cancellation is because of unavoidable and extraordinary circumstances, or because a stated minimum number of travellers was not reached and we told you within the notice period in the Regulations.
We are responsible for making sure every service in your package is delivered as described, whether we provide it ourselves or use a supplier. If something goes wrong, we will put it right and, where appropriate, offer a price reduction or compensation.
We are not responsible where a problem is caused by you or someone on your booking, by a third party not connected with your package and the problem could not reasonably have been foreseen or avoided, or by unavoidable and extraordinary circumstances.
Except for death, personal injury or damage caused intentionally or through negligence, our liability under a package is limited to three times the total price of the package. Where an international convention limits a supplier's liability, for example for air or rail travel, our liability is limited in the same way. Nothing in these terms limits liability that cannot legally be limited.
If you are in difficulty during your trip, for whatever reason, we will give you prompt assistance, including information on health services, local authorities and consular help.
You are responsible for having a valid passport, any visas or electronic travel authorisations, and any vaccination certificates your trip needs. British passport holders should check the Foreign, Commonwealth & Development Office (FCDO) travel advice and entry requirements for every country on your itinerary. Many countries require at least six months' passport validity and blank pages. For vaccines and malaria advice, see TravelHealthPro and speak to your GP or a travel clinic at least eight weeks before travel.
We strongly recommend comprehensive travel insurance, taken out as soon as you book. It should cover cancellation, medical treatment, emergency evacuation and repatriation, and any activities you plan, such as walking safaris or gorilla trekking. Without it, you may have to pay these costs yourself.
Please follow the reasonable instructions of your guide, driver, lodge staff and park rangers, respect wildlife and local communities, and obey local laws. If your behaviour puts anyone at risk or seriously disrupts others, we may end your arrangements without a refund.
If something isn't right during your trip, please tell your guide or our team straight away so we can fix it on the spot. If it is still not resolved, please write to us at hello@jadansafaris.co.uk within 28 days of your return. Reporting promptly helps us investigate; telling us later does not remove your legal rights, but may reduce any compensation if earlier notice would have let us put things right.
These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country. If you are a consumer, you keep the protection of any mandatory laws of the part of the UK where you live.