Effective date: 31 October 2026 · Last updated: 31 October 2026
Plans change. This policy explains what happens if you cancel or change a booking, and what we will do if we have to. It forms part of our Booking Terms. Nothing here reduces your rights under the Package Travel and Linked Travel Arrangements Regulations 2018 or the Consumer Rights Act 2015.
There is no 14-day "cooling-off" period for travel bookings with fixed dates (Consumer Contracts Regulations 2013, reg. 28(1)(b)), so the charges below apply from the moment your booking is confirmed.
You will receive a full refund with no cancellation charge if:
If you cancel for any other reason, we charge the following, based on the number of days between the day we receive your cancellation and your departure or service start date. The charges reflect costs we cannot recover from lodges, parks and suppliers. If we re-sell your place or recover more than expected, we will reduce the charge.
| Days before departure | Cancellation charge | Refund of total price |
|---|---|---|
| 60 days or more | 5% of total price | 95% refund |
| 30–59 days | 50% of total price | 50% refund |
| 15–29 days | 75% of total price | 25% refund |
| 14 days or less | 100% of total price | No refund |
If the charge is more than you have paid, we will only ask for the difference if you cancel after your balance due date. Charges apply per person cancelled. If some of your party cancel, the price for the remaining travellers may be recalculated for the new group size.
We refund the original card within 14 days of your cancellation, in pounds, for the amount due under this policy.
It is on your confirmation email (format JDN-YYYY-XXXXXX).
Email hello@jadansafaris.co.uk or WhatsApp us, quoting your reference and the names of everyone cancelling.
We will confirm your cancellation and the refund due under this policy.
Refunds go back to the card you paid with.
Any difference in price for your new dates, such as peak versus low season, will be charged or refunded. Replacing a traveller on a package with someone else (a transfer) is covered in our Booking Terms.
If we have to cancel your booking, or make a significant change you don't accept, you can choose between:
A credit note is only ever offered as an extra option. You are always entitled to a cash refund. We will also pay compensation where the law requires it (see our Booking Terms).
If you do not arrive for your trip without telling us, this is treated as a cancellation on the day of departure and no refund is due. If you choose to leave a trip early, we cannot normally refund unused services. We will refund any costs we save, such as unused park fees. If you need to leave because of illness or an emergency, contact us straight away and we will help. Your travel insurance may cover your losses.
We strongly recommend travel insurance from the moment you book. It should include:
If you have a pre-existing medical condition, tell your insurer. The FCDO's travel insurance guidance explains what to look for.
In cases of bereavement, serious illness of a traveller or close family member, or similar hardship, please talk to us. We will look at waiving amendment fees or offering a credit note on a case-by-case basis, and may ask for supporting evidence. These requests are usually best claimed through your travel insurance.
WhatsApp is the quickest way to reach our bookings team.